GLOBAL PORTFOLIO
Solutions
Access to our partners’ technology portfolios, with products and licensing aligned to each organization’s requirements
- Technology sourcing & licensing
- Product selection & coordination
Services EXA INFORMATION TECHNOLOGY
Global solutionsDelivered locally
From product selection and licensing to deployment and ongoing support, our services connect global partner technologies with your existing environment, with a local team bringing each stage together
- Established in Saudi Arabia
- 2002
- Our home in the Kingdom
- Riyadh
- Local implementation & support
- Global technology
SOLUTIONS & SERVICES
From solution selection
to technical support
LOCAL EXPERTISE
Implementation
Installation and configuration of partner technologies within each organization’s existing environment
- Installation & configuration
- Deployment & integration
TECHNICAL SUPPORT
Support
A local technical point of contact for deployed solutions, from troubleshooting to coordination with the relevant technology provider
- Post-deployment support
- Technical troubleshooting
Service capabilities
A clear scope at every stage
Assessment & solution planning
Start with an understanding of the current environment, business priorities and technical dependencies so the proposed solution fits the way the organization operates
- Environment and requirements review
- Compatibility and capacity considerations
- Solution scope and product recommendations
Products, subscriptions & licensing
Translate technical requirements into a coordinated product and licensing scope, including the quantities, subscription terms and renewal requirements relevant to the deployment
- Product selection and configuration options
- License and subscription coordination
- Renewal and lifecycle planning
Deployment & integration
Configure selected technologies within the existing environment and connect the infrastructure, users and applications needed for day-to-day operation
- Installation and baseline configuration
- Network, identity and application integration
- Configuration records and technical checks
Migration & transition
Plan the movement of systems, users or data to a new environment around application dependencies, business continuity needs and agreed transition windows
- Readiness and dependency review
- Migration sequencing and rollback planning
- Post-transition functionality checks
Testing & technical handover
Translate the implemented configuration into a clear operational handover, with agreed checks, configuration records and practical guidance for the receiving team
- Functional and connectivity testing
- Configuration and handover documentation
- Administrator orientation and knowledge transfer
Technical support & lifecycle care
Provide a local point of contact for diagnosing product issues, reviewing configurations and coordinating with technology providers as the environment evolves
- Issue triage and troubleshooting
- Updates and configuration-change planning
- Vendor case and warranty coordination
Connected expertise
Technology in the context of your organization
From selecting products and licenses to installation and support, our work connects partner technologies with the systems and processes already in place
Our services bring these stages together so organizations can work with a local team across their technology requirements
Explore our portfolioEngineering & support areas
Local support with a clear escalation path
The support scope is agreed around the installed products, environment and service requirements, with product-specific cases coordinated with the relevant vendor
Understand the issue
Capture the affected service, symptoms, impact and environment details
Diagnose & resolve
Review configuration, reproduce the issue where practical and agree the appropriate corrective action
Coordinate & follow through
Escalate product-level issues with the relevant technical evidence and track the case through resolution
Connect with EXA
A conversation starts here
Company information, technology partnerships and business inquiries